Working with a cross-cultural team can offer a wealth of benefits to businesses, from access to diverse talent pools and innovative perspectives to a globalized workforce. However, it is not without its challenges.
At Ally Hunters, we help businesses set up cross-cultural teams and we have put together some of our top tips for working with your international team members in a cross-cultural setting.
- Acknowledge Cultural Differences
The single most important thing you can do to run a successful cross-cultural team is to acknowledge that, from time to time, you will experience differences, misunderstandings, and the occasional faux pas. Embrace these as opportunities for growth, rather than obstacles to overcome.
- Use Clear and Direct Language
While English is widely spoken in many parts of the world, it’s crucial to use clear and concise language when communicating with your international team members. Avoid jargon, slang, and idioms that may be unfamiliar to them.
Remember that English may not be their first language. English proficiency will vary and many staff will constantly translate what you say into their primary language. Active listening, summarizing key points, or using visual aids can improve communication effectiveness.
- Approach Humor with Caution
Humor can be a great way to build rapport but can be easily misinterpreted across cultures. It is important to be mindful that a lot of jokes don’t translate well into other languages and cultures.
To avoid misunderstandings, err on the side of caution. Observe how your team members use humor and let them initiate jokes before you join in. When in doubt, clearly state that you are simply cracking a joke to prevent misinterpretation.
- Spend Time Getting to Know Your Staff
Building personal relationships in the workplace is important for effective teamwork, particularly in many cultures including the Philippines. Take the time to get to know your team members.
Incorporate casual conversation into your meetings and show genuine interest in their lives outside of work. You could start meetings with a friendly chat before getting down to business.
- Consider Visiting Your Team
Do you want to go one step further than bonding online? Consider visiting your team in their home country and getting firsthand experience in their culture and working environment.
Periodic face-to-face contact with your teams offers noticeable benefits, including better staff retention, performance, and engagement–all of which contribute to the overall success of the team.
- Invest in Cross-Cultural Training
Taking the time to actively learn about working in a cross-cultural environment can be hugely beneficial for both your onshore and offshore teams alike.
If you are looking for a deeper understanding, most training and professional development providers will offer programs specifically designed to enhance cross-cultural awareness and workplace skills.
Building successful cross-cultural teams requires a commitment to understanding, respect, and continuous improvement. Increasing your competence will allow your teams to work more effectively and cohesively.
Ready to build a high-performing global team? Contact Ally Hunters today to learn more about our talent solutions and how we can help you connect with skilled professionals.